Refund policy
Last updated: July 2026
At Stride & Co., we are committed to providing premium products and an exceptional shopping experience. Please review our return policy carefully before placing your order.
Final Sale Policy
Due to the exclusive nature of our collections, all purchases are considered Final Sale.
We do not accept returns or exchanges based on:
- Change of mind
- Incorrect size selection
- Color preference
- Personal taste
- Ordering multiple sizes for comparison
Please review our sizing information carefully before completing your purchase.
Damaged or Incorrect Items
If you receive:
- a damaged product
- a defective item
- the wrong product
please contact us within 7 days of delivery.
Email:
Please include:
- Order number
- Clear photos of the product
- Photos of the packaging
- Brief description of the issue
Our team will review your request and provide an appropriate solution.
Exchanges
Approved exchanges are available only for:
- Manufacturing defects
- Shipping damage
- Incorrect item received
Exchanges are subject to product availability.
If the original item is unavailable, we may offer:
- a replacement product
- store credit
- a full refund
at our discretion.
Order Cancellations
Orders begin processing shortly after purchase.
Once processing has started, cancellations may no longer be possible.
Shipping Costs
Shipping fees are non-refundable.
If a return is approved for reasons other than our error, return shipping costs are the responsibility of the customer.
Lost or Delayed Packages
Once an order has been shipped, delivery times depend on the carrier.
If your package experiences delays, we will gladly assist in opening an investigation with the shipping provider.
Contact
If you have any questions regarding this policy, please contact us.
Stride & Co.